Frequently Asked Questions | ZavUreq<\/title><\/p>\n<style>\n:root{\n --theme-primary:#6D1A36;\n --theme-secondary:#C4A35A;\n --ink:#17191f;--muted:#626772;--line:#e3e6eb;--soft:#f6f7f9;--paper:#ffffff;--max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:var(--max);margin:0 auto;padding:42px 24px 72px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:9px 1fr auto;gap:20px;align-items:start;padding:22px 0 28px;border-top:1px solid var(--line);border-bottom:1px solid 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a:hover{background:var(--soft);color:var(--theme-primary)}\n.faq-group{display:grid;grid-template-columns:190px 1fr;gap:28px;padding:26px 0;border-top:1px solid var(--line)}.faq-group:last-child{border-bottom:1px solid var(--line)}.faq-group h2{position:sticky;top:18px;align-self:start}.faq-list details{border-bottom:1px solid var(--line)}.faq-list details:first-child{border-top:1px solid var(--line)}summary{cursor:pointer;list-style:none;position:relative;padding:15px 44px 15px 0;font-weight:800;color:var(--ink)}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:3px;top:12px;font-size:1.35rem;color:var(--theme-primary)}details[open] summary:after{content:\"\u2013\"}.answer{padding:0 0 17px;max-width:850px}.answer p:last-child{margin-bottom:0}\n@media(max-width:760px){.faq-map{grid-template-columns:1fr 1fr}.faq-group{grid-template-columns:1fr}.faq-group h2{position:static}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div><\/div>\n<div>\n<div class=\"doc-kicker\">Help Center<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lede\">Answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<div class=\"updated\">Last updated: 11 September 2026<\/div>\n<\/header>\n<nav class=\"faq-map\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<section class=\"faq-group\" id=\"orders\">\n<div><span class=\"label\">01<\/span><\/p>\n<h2>Orders<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@zavureq.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. Once the order has been dispatched, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div><span class=\"label\">02<\/span><\/p>\n<h2>Payments<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>How are payments processed?<\/summary>\n<div class=\"answer\">\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The methods displayed at checkout are the methods available for the transaction.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do displayed product prices include tax?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div><span class=\"label\">03<\/span><\/p>\n<h2>Shipping<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>What is the estimated transit time?<\/summary>\n<div class=\"answer\">\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate and not a guaranteed delivery date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<div class=\"answer\">\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What does standard shipping cost?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping costs <strong>6$<\/strong>. Standard shipping is free when an order reaches <strong>50<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>DHL, UPS, FedEx, USPS and YunExpress may be used. The carrier for an individual order depends on destination, route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@zavureq.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div><span class=\"label\">04<\/span><\/p>\n<h2>Returns<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>How long do I have to request a standard return?<\/summary>\n<div class=\"answer\">\n<p>For items covered by the standard return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@zavureq.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"answer\">\n<p>For a normal non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the EU statutory withdrawal right?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods and do not need to give a reason. Mandatory statutory consumer rights take priority.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div><span class=\"label\">05<\/span><\/p>\n<h2>Refunds<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<div class=\"answer\">\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks or payment providers may take additional time to display the credit.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How are approved refunds paid?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div><span class=\"label\">06<\/span><\/p>\n<h2>Exchanges<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays exchange shipping?<\/summary>\n<div class=\"answer\">\n<p>For a normal non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div><span class=\"label\">07<\/span><\/p>\n<h2>Sizing<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>Which sizes are included in the general guide?<\/summary>\n<div class=\"answer\">\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div><span class=\"label\">08<\/span><\/p>\n<h2>Privacy & Security<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>Where should privacy requests be sent?<\/summary>\n<div class=\"answer\">\n<p>Privacy, cookie, consent and data-protection requests should be sent to privacy@zavureq.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should card security information be sent by email?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send a full card number, CVV\/CVC, PIN or security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div><span class=\"label\">09<\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<div class=\"faq-list\">\n<details>\n<summary>How do I contact customer support?<\/summary>\n<div class=\"answer\">\n<p>For orders, shipping, returns, exchanges, refunds, sizing and payment support, contact support@zavureq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help Center Frequently Asked Questions Answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support. Last updated: OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01 Orders How long does order processing take? Orders are usually processed within 1\u20133 business days. When will my order be dispatched? Orders are dispatched within 3 business […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24546,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24546"}],"wp:attachment":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}