Terms of Use | ZavUreq<\/title><\/p>\n<style>\n:root{\n --theme-primary:#6D1A36;\n --theme-secondary:#C4A35A;\n --ink:#17191f;--muted:#626772;--line:#e3e6eb;--soft:#f6f7f9;--paper:#ffffff;--max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:4px}\n.shell{max-width:var(--max);margin:0 auto;padding:42px 24px 72px;overflow-wrap:anywhere}\n.doc-head{display:grid;grid-template-columns:9px 1fr auto;gap:20px;align-items:start;padding:22px 0 28px;border-top:1px solid var(--line);border-bottom:1px solid 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td{border-bottom:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:34px}\n.meta-line{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px}.meta-line span{padding:5px 9px;border:1px solid var(--line);font-size:.82rem;color:var(--muted);background:#fff}\n@media(max-width:820px){.shell{padding:28px 16px 50px}.doc-head{grid-template-columns:7px 1fr;gap:14px}.updated{grid-column:2;white-space:normal;padding-top:0}.split{grid-template-columns:1fr}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.terms-index{display:grid;grid-template-columns:repeat(5,1fr);gap:0;border-top:1px solid var(--line);border-left:1px solid var(--line);margin-bottom:38px}.terms-index span{padding:10px 12px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);font-size:.78rem;color:var(--muted)}.clauses{counter-reset:clause}.clause{counter-increment:clause;display:grid;grid-template-columns:64px 1fr;gap:18px;padding:22px 0;border-top:1px solid var(--line)}.clause:last-child{border-bottom:1px solid var(--line)}.clause-num:before{content:counter(clause,decimal-leading-zero);font-weight:900;color:var(--theme-primary);font-size:.86rem}.clause h2{font-size:1.2rem;margin-bottom:9px}.clause p:last-child{margin-bottom:0}@media(max-width:760px){.terms-index{grid-template-columns:repeat(2,1fr)}.clause{grid-template-columns:42px 1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"doc-head\">\n<div><\/div>\n<div>\n<div class=\"doc-kicker\">Website Terms<\/div>\n<h1>Terms of Use<\/h1>\n<p class=\"lede\">Terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights.<\/p>\n<\/div>\n<div class=\"updated\">Last updated: 11 September 2026<\/div>\n<\/header>\n<div class=\"terms-index\" aria-label=\"Terms overview\"><span>Orders<\/span><span>Prices & Taxes<\/span><span>Payments<\/span><span>Shipping<\/span><span>Tracking<\/span><span>Returns<\/span><span>Exchanges<\/span><span>Refunds<\/span><span>EU Withdrawal<\/span><span>Statutory Rights<\/span><\/div>\n<div class=\"clauses\">\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Scope<\/h2>\n<p>These Terms of Use apply to use of this website and purchases made through it, subject to mandatory laws that apply to the customer and transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Website Use<\/h2>\n<p>You may use the website for lawful shopping, account, information and support purposes. You must not misuse the website, interfere with its operation or attempt unauthorized access.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Product Information<\/h2>\n<p>We aim to present product descriptions and information clearly. Product-specific information shown on the relevant product page forms part of the information available before purchase.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate and, where applicable, are the customer’s responsibility unless mandatory law requires otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Orders and Order Acceptance<\/h2>\n<p>Submitting an order is a request to purchase. Order acceptance may depend on payment authorization, product availability and other legitimate order checks. We will not use these Terms to remove rights that cannot lawfully be excluded.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Processing<\/h2>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Cancellation<\/h2>\n<p>You may request cancellation before dispatch by contacting support@zavureq.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Address Changes<\/h2>\n<p>You may request a delivery-address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Payments<\/h2>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card brands are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Methods actually displayed at checkout take priority for the transaction.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Shipping Fees and Free Shipping<\/h2>\n<p>Standard shipping costs <strong>6$<\/strong>. Standard shipping is free when the order reaches <strong>50<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Dispatch<\/h2>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<p>Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed delivery date. Delivery timing may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control, without limiting mandatory merchant obligations.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Tracking<\/h2>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<p>For international orders, customs duty, import charges and customs handling charges, where applicable, are the customer’s responsibility unless mandatory applicable law provides otherwise.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<p>If a parcel has not arrived and may be lost, contact support@zavureq.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<p>Where EU distance-selling consumer rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt of the goods and do not need to provide a reason. After giving withdrawal notice, goods should be returned within the period required by applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Returns<\/h2>\n<p>For items covered by the standard commercial return policy, a return request must be made within <strong>14 calendar days after receipt<\/strong> by contacting support@zavureq.com. Do not send a return to Room 502, No. 56 Hengling Road, Fenghuang Community, Pinghu Subdistrict, Longgang District<br \/>\nShenzhen City Guangdong Province 518111<br \/>\nChina unless return instructions specifically provide that address. The registered address is not automatically the return address.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<p>For a normal non-defective return, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. For an EU statutory withdrawal, the customer may be responsible for return shipping where this responsibility was disclosed before purchase and applicable law permits it.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs. No restocking fee is charged.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Defective, Incorrect or Incomplete Goods<\/h2>\n<p>If goods are damaged, defective, incorrect or incomplete, contact support@zavureq.com. Applicable mandatory consumer remedies remain available and are not restricted by the standard change-of-mind return conditions.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Refunds<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Payment providers may require additional time to display the credit.<\/p>\n<p>For an applicable EU statutory withdrawal, any standard original delivery cost that must be refunded by law will be refunded. If a customer selected a more expensive delivery option, the supplementary amount above the least expensive standard delivery cost need not be refunded where applicable law allows. Where permitted by law, a statutory refund may be withheld until returned goods are received or the customer provides evidence that they were sent back, subject to the applicable legal rule.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<p><strong>Mandatory Statutory Consumer Rights<\/strong> always take priority where applicable. Nothing in these Terms limits or excludes consumer rights that cannot lawfully be limited or excluded.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<p>Website text, layout, graphics and other protected material may not be copied or used beyond what is permitted by applicable law or relevant rights holders.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Liability<\/h2>\n<p>Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law. Any permitted limitation is subject to applicable mandatory consumer protections.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Privacy<\/h2>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy and data-protection enquiries should be sent to privacy@zavureq.com.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Changes<\/h2>\n<p>These Terms may be updated when business operations, website functions or legal requirements change. The date at the top identifies the current version.<\/p>\n<\/div>\n<\/section>\n<section class=\"clause\">\n<div class=\"clause-num\"><\/div>\n<div>\n<h2>Contact<\/h2>\n<p>For order, shipping, return, refund, exchange, sizing or payment support, contact support@zavureq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Website Terms Terms of Use Terms governing website use, orders, payments, shipping, returns, refunds and applicable consumer rights. Last updated: OrdersPrices & TaxesPaymentsShippingTrackingReturnsExchangesRefundsEU WithdrawalStatutory Rights Scope These Terms of Use apply to use of this website and purchases made through it, subject to mandatory laws that apply to the customer and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24553,"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24553"}],"wp:attachment":[{"href":"https:\/\/zavureq.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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