Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@zavureq.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch. Once the order has been dispatched, a change cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. Primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The methods displayed at checkout are the methods available for the transaction.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Estimated transit is 7–15 business days after dispatch. This is an estimate and not a guaranteed delivery date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Standard shipping costs 6$. Standard shipping is free when an order reaches 50.

DHL, UPS, FedEx, USPS and YunExpress may be used. The carrier for an individual order depends on destination, route and operational arrangements.

Contact support@zavureq.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.

For items covered by the standard return policy, request a return within 14 calendar days after receipt by contacting support@zavureq.com.

For a normal non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. There is no restocking fee.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt of the goods and do not need to give a reason. Mandatory statutory consumer rights take priority.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks or payment providers may take additional time to display the credit.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a normal non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority.

Privacy, cookie, consent and data-protection requests should be sent to privacy@zavureq.com.

No. Do not send a full card number, CVV/CVC, PIN or security code through ordinary customer-service email.

For orders, shipping, returns, exchanges, refunds, sizing and payment support, contact support@zavureq.com. Business hours: Monday-Friday, 09:00-18:00.